Privacy Policy

At Resonance, your privacy matters to us as much as finding the right instrument does. This policy explains what information we collect, how we use it, and how we keep it safe — in plain language, no fine print.

1. Information We Collect

When you place an order or create an account, we collect your name, email address, shipping address, and payment details. If you contact our support team or sign up for our newsletter, we also store that correspondence. We only ask for what we genuinely need to serve you well.

2. How We Use Your Information

We use your information to process and ship your orders, send order confirmations and tracking updates, and provide expert customer support. With your permission, we may also send you gear recommendations, new arrivals, and exclusive offers — you can opt out any time. We never sell your personal data to third parties.

3. Cookies

We use cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly.

4. Data Security

All transactions on Resonance are processed over SSL-encrypted connections, and we never store your full payment card details on our servers. We take reasonable technical and organisational steps to protect your data from unauthorised access or misuse.

5. Sharing Your Information

We share your information only with trusted partners who help us run our business — such as payment processors and shipping carriers — and only to the extent necessary to fulfil your order. These partners are required to handle your data securely and are not permitted to use it for their own marketing purposes.

6. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you at any time. You can also unsubscribe from marketing emails using the link at the bottom of any email we send, or by getting in touch with us directly.