Last Updated: June 2025
At Resonance, your privacy matters to us as much as finding the right instrument does. This policy explains simply and clearly what information we collect, how we use it, and how we keep it safe.
When you place an order or create an account, we collect your name, email address, shipping address, and payment details. We may also collect browsing data — like which instruments you viewed — to help improve your shopping experience. We only ask for what we genuinely need to serve you well.
We use your information to process and ship your orders, send order confirmations and tracking updates, and provide customer support. If you opt in, we'll also send you occasional emails about new gear, exclusive drops, and helpful buying guides. You can unsubscribe from marketing emails at any time — no hard feelings.
We use cookies to keep your cart intact, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly.
We do not sell or rent your personal information to anyone — ever. We only share your data with trusted third parties who help us run our store, such as our payment processor and shipping carriers, and only to the extent necessary to complete your order.
All transactions on Resonance are encrypted using industry-standard SSL technology, and we never store your full payment card details on our servers. We take reasonable precautions to protect your data, and we take any security concern seriously.
You have the right to access, update, or request deletion of your personal information at any time. Just reach out to us directly and we'll take care of it promptly — no complicated forms or waiting periods.
If you have any questions about this privacy policy or how we handle your data, we'd love to hear from you — reach us at privacy@resonanceandco.com.